How can we help with your order?
Request a refund, an exchange, an address change or a cancellation, or check a request you already sent.
Track your orderFind your order
Enter the email address you used at checkout and your order number.
Check the status of your request
We send a confirmation email the same day we receive your request. If you can't find it, email contact@firstteamofc.com with your order number.
Frequently asked questions
Refund questions
How do I request a return or an exchange?
Fill in the form above with your email, order number, and a short description of what you need. We review every request and reply by email within 24 hours (Monday to Saturday). You do not need an account to open a request.
How long do I have to request a return or exchange?
You have 14 days from the date you receive your order to request a return or exchange, for any reason. If your order arrives in more than one package, the 14 days start when the last package arrives.
What condition does the item need to be in?
The shirt must be returned unused, unwashed, with all tags attached and in the original packaging. You can open the packaging and try the item on for sizing, as you would in a store. If an item is returned damaged, stained or used, we may refuse the return or offer a partial refund.
When do I get my refund?
Once we receive and inspect your return, we issue the refund to the original payment method within 3 to 5 business days. Your bank may take a few extra days to show the credit on your statement.
Shipping questions
How much does it cost to return an item?
Return shipping is paid by the customer. We recommend using a tracked service so that the package arrives safely. Once approved, we send you the return address by email.
Can I change the delivery address after ordering?
If the order has not shipped yet, write to contact@firstteamofc.com as soon as possible with your order number and the new address. Once the order ships, the address cannot be changed.
My order has not arrived. What do I do?
Shipping takes 6 to 15 business days to the United States and 8 to 18 business days to other countries. If your order is late, please check the tracking link in your confirmation email. If there is no update for more than 10 business days, write to us at contact@firstteamofc.com and we will investigate.
Other questions
Can I cancel my order?
Yes, if the order has not shipped yet. Write to contact@firstteamofc.com with your order number and we will cancel and refund. Once the order ships, you can still return it under our 14-day return policy.
The size does not fit. Can I exchange it?
Yes. Use the form above to request an exchange. Send us the current size you have and the size you want instead. Exchanges are subject to stock availability. If the size you want is sold out, we refund you instead.
I received the wrong item. What do I do?
If you received the wrong item or a damaged one, send us photos through the form above. We cover the return shipping and send the correct item or refund in full.